Privacy Policy

Information We Collect

• Media you provide: Photos and videos you choose to upload are processed to create AI-generated results. They are kept only as long as needed to complete your request, resolve technical issues, meet legal obligations, or deliver outputs to you.
• Outputs you create: Finished images and videos may be saved in your in-app collection so you can review, export, share, or remove them at any time.
• Technical and security data: We may collect information such as IP address, crash reports, and diagnostic logs to protect the platform, prevent abuse, and improve reliability.
• Device-based account data: This can include device identifiers, login tokens, remaining credits, transaction records, and a history of generation tasks. You can begin using Visual Me without creating a traditional username, password, or email login.
• Support messages: When you submit Feedback inside the app, we may receive your message, any images or screenshots you attach, and limited device details that help us review the issue.
• Permissions: Camera or photo-library access is requested only when you initiate an upload. Where supported on Android, we rely on the system photo picker rather than requesting full gallery access. You may change permissions at any time in your device settings.

How We Use Your Media

• Your uploads are used exclusively to produce the portraits, stylized images, and image-to-video content you ask Visual Me to generate.
• We do not use your images to identify who you are, verify identity, build user profiles, or conduct biometric analysis.
• We do not store facial geometry, face maps, templates, or other biometric markers derived from your uploads.
• We do not use your uploads for ads, promotional campaigns, or training third-party AI models.

Portrait & Face-Related Data

Users may voluntarily upload portrait photos to generate AI images or videos.

• We process the uploaded portrait image only for the specific AI generation request initiated by the user.
• We do not perform facial recognition, face matching, identity verification, or biometric authentication.
• We do not collect or create face geometry, face maps, facial landmarks, face embeddings, biometric identifiers, facial recognition templates, or other biometric profiles.
• Uploaded portrait images are processed only on infrastructure controlled by us and are not shared with or transmitted to any third-party AI service.
• Uploaded source images are used only to complete the requested generation task and are deleted from our servers after processing is completed.
• Generated images and videos are retained for up to 24 hours for result delivery and retrieval, after which they are automatically deleted from our servers.
• We do not sell, rent, disclose, or share uploaded face images or face-related data with advertisers, data brokers, analytics providers, or other third parties.
• Face images and face-related data are not used for advertising, marketing, user profiling, tracking, identity recognition, or training AI models.

Purposes of Use

We process information to run Visual Me, complete your generation requests, manage credits and purchases tied to your device profile, respond to support inquiries, protect the service against misuse, meet legal requirements, and make the product more stable and useful.

We may also analyze aggregated or anonymized usage trends to understand how features perform. This information cannot reasonably be used to identify you.

Sharing & Third-Party Services

Payments and subscriptions are handled by Apple App Store or Google Play under their respective privacy terms.

• Crash analytics and performance monitoring partners may receive non-content technical data to help us diagnose failures.
• Attribution and analytics providers may receive limited device or campaign information to measure installs and marketing effectiveness.
• Portrait and media uploads are handled on our own systems rather than being forwarded to external AI providers.
• We do not transmit uploaded face images, biometric data, or similar sensitive media to third-party AI services.
• We do not sell personal data, face-related data, or upload content to advertisers or data brokers.

How Long We Keep Data

Uploaded source photos and videos are retained only for the time necessary to complete the AI generation request initiated by the user. Once processing is completed, the source files are deleted from our servers.

Generated images and videos are retained for up to 24 hours to allow result delivery and retrieval. After this retention period, they are automatically deleted from our servers.

We do not retain face geometry, face maps, facial landmarks, face embeddings, biometric identifiers, or facial recognition templates because Visual Me does not collect or create such data.

Your Choices & Rights

Depending on where you live, you may have rights to access, update, delete, export, or restrict the use of your personal information, and to withdraw consent where consent is the legal basis for processing.

You may delete individual creations inside the app, ask us to remove device-linked account data, or contact us using the details below. We will handle valid requests within the timeframe required by applicable law.

Additional Information

• Minimum age: Visual Me is intended for users aged 18 or older, or the minimum age required for digital consent in your region.
• Cross-border processing: Your data may be processed in countries outside your own. Where required, we apply appropriate safeguards for international transfers.
• Changes to this policy: We may revise this Privacy Policy periodically. Updated versions will be posted here. Your continued use of Visual Me after changes become effective may indicate acceptance where the law allows.

Please also review our Terms of Use.

Contact Us

If you have questions about privacy or this policy, use the in-app Feedback option on the Mine screen.

You can also write to us at [email protected].